At LAUSU PRO, every order is carefully prepared to ensure you receive a high-quality product that meets our standards. We want you to shop with confidence, and your satisfaction is important to us.

Eligible Refunds & Replacements

We will gladly provide a replacement or refund if:

• Your item arrives damaged.
• Your item has a manufacturing defect.
• You receive the wrong product.
• Your order is significantly different from what you purchased.

If you experience any of the above issues, please contact us within 14 days of receiving your order.

Email: lausupro@gmail.com

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage, defect, or incorrect item

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Products that have been used or worn
• Items that are not in their original condition or packaging
• Change of mind
• Incorrect product selection made by the customer
• Minor colour differences caused by screen or device settings
• Delays caused by shipping carriers or customs clearance

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at lausupro@gmail.com

We will do our best to accommodate your request; however, once an order has been processed or shipped, changes or cancellations may no longer be possible.

Return Process

If your return request is approved, we will provide instructions for the next steps. Please do not return any items without first contacting our support team, as unauthorized returns may not be accepted.

Refund Processing

Once your return or claim has been reviewed and approved, any applicable refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Our Commitment

At LAUSU PRO, we stand behind the quality of our products. If there is an issue caused by a manufacturing defect or fulfillment error, we are committed to resolving it promptly and fairly.

Thank you for choosing LAUSU PRO. We appreciate your trust and look forward to serving you.